Safaricom's M-Pesa Service Experiences Disruption, Affecting Businesses And Individuals

• Many Kenyans depending on M-Pesa for money transactions were caught off guard as the services went on a nationwide outage
• Safaricom assured customers that it was working to restore the services urgently
• Kenyans were left stranded after they were unable to send or receive money for commodities and services they needed

Elijah Ntongai, a journalist at TUKO.co.ke, has more than three years of financial, business, and technology research expertise, providing insights into Kenyan and global economic trends.

Safaricom's mobile money platform, M-Pesa, has succumbed to a widespread outage, leaving countless users stranded without access to critical financial services.

The ripple effect of this disruption is significant, affecting not only individual users but also countless businesses that heavily depend on the seamless functionality of M-Pesa for their day-to-day operations.

Safaricom's response to M-Pesa outage

Through their social media, Safaricom has assured customers who have complained about the outage that the company is working to restore the services.

@NjeruStephen3 asked:

What's the issue with M-Pesa deposit. Have been waiting for more than 20 minutes at M-Pesa agent.

How Kenyans are reacting to the M-Pesa outage

@MrRightke said:

"Even M-Pesa which has never failed since the day it was formed is now not working. Nothing is functioning in this regime."

@Honeyfarsafi said:

"M-Pesa left me stranded for some good minutes I told this guy to send me his number I’ll send it to him later and he said “haina noma” gosh I was moved I’ll actually send him double."

Kenyans react after M-Pesa experienced delays

In other related news on TUKO.o.ke, delayed transactions and disruptions in M-Pesa services on Tuesday prompted an influx of comments and reactions on social media.

Numerous individuals emphasised the inconvenience, particularly given the essential role M-Pesa plays in daily financial transactions, sparking conversations regarding the dependability of digital financial services and underscored the necessity of carrying cash.

"M-Pesa going down is a reminder that you should walk with some cash in your pockets," said Bravin.